News
TipTalk: from Microsoft At Home & At Work
Want fast ideas for getting more fun and use out of your computer every day? Join the conversation here.

  • Tips to help you work less and relax more in 2009

    Certainly, today's always-on-and-available-anywhere technology can lead to addictive work habits. We've all seen examples of that among friends and family.

    But having a cheap, convenient, 24/7 global reach through technology can also efficiently enable you to live the life you've always wanted. The choice is yours.

    Here are some affordable tools and ideas that harness technology's power to save you time and money.

    1. Use Voice-over-Internet protocol phone service (VoIP) to create a virtual office.  
      To maintain a professional phone line and still travel, take time off or live abroad, VoIP telephone services are a terrific help. You've probably heard about such affordable services, which, basically, use the Internet to send and receive calls. Usually, you pay only for Internet access and not for calls, much the way e-mail works.

      There are dozens of VoIP providers to choose among. Try a Web search if you don't know one.
       
    2. Use online services for office communications and banking.  
      If you host your company computers on external servers, you can access all e-mail, files, and financial information or transactions from any Internet café. (Of course, you do want to have privacy safeguards in place when working this way.)
       
    3. Leverage the power of a professional Web site.  
      Setting up a Web site, more than any other technological helpmate, will shave considerable time and effort from your workdays.

      With a professional site, you can more efficiently conduct business, fulfill orders, organize contacts, share documents with employees or contractors, and market your wares or services, even when you're out of the office or on the road.

      For more about launching a site, see the Microsoft Office Live Small Business offerings. Once your site is up, you can bolster its effectiveness by keeping customers, stakeholders, or media up-to-date with an online media kit.
       
    4. Use your site features to stay in touch with customers.  
      With so many marketing channels and consumer options these days, increasingly, it's the business that quickly responds to customer needs that gains a competitive advantage. You can use your Web site to "listen" and react to what your customers request.

      For example:
      • Set up an online forum so customers can register and post comments to you and to each other.
      • Set up a survey that customers can take online. This can be a focus group type of survey (say, about a new product) or a customer satisfaction survey. 
      • Set up a special e-mail address and ask customers for specific feedback or advice whenever you launch a new product, service, or special promotion.  

    To get more tips, read the full article by by Joanna L. Krotz.



  • Getting a new PC? Protect and purge files now

    When you stop and think about it, your home computer holds a lot of information about you—credit card numbers, bank account details, passwords, medical information, Web sites you've visited, and those deep, dark secrets you share with your best friend via e-mail. 

    There naturally comes a time when you're ready for an upgrade, whether it be a bigger hard drive or an entirely new PC. But what should you do with the old one? And what about the information on it? You need to remove this information whether you donate it, sell it, or trash it. The following tips will get you started:

    Tip #1: Why "delete" isn't enough

    Many people think that clearing their history, deleting files and cookies, and emptying their computer's recycle bin is enough. Not so, according to IT specialist Tony Lum. He says that's like removing the table of contents in a book. The chapters (or your files, in this case) are still there, they're just harder to find.

    What you've actually done is remove a particular file from the disk's index. The file itself still exists on your hard disk. For the average person it's harder to recover, but an experienced programmer (or hacker) could easily locate the file. Previous or temporary versions of the file might also be saved under different names.

    You need to go one step further and overwrite your data. Lum recommends you back up everything you want to keep on your hard drive and then run hard-drive wiping software, which will overwrite your information with random ones and zeros. He also recommends you use a program that overwrites your data more than once. The more it's overwritten, the harder it is to recover.

    Tip #2: Select software to wipe your hard drive clean

    Is it impossible to retrieve your information afterward? Not 100 percent, but Lum says that unless the CIA is after you, you should be in the clear after using one of these disk-erasing tools that are available for download online:

    • Active KillDisk: This free hard-drive eraser overwrites data using zeros. You can upgrade to the professional version that conforms to the U.S. Department of Defense (DOD) standards.
    • Softpedia/DP Wiper: IT consultant Daniel Gresser recommends freeware programs from Softpedia, like DP Wipter, which overwrites in from one to 35 passes and has DOD-compliant wiping.
    • WipeDrive: WipeDrive overwrites your data as many times as you like and runs a verification test.

    "Always keep a record of where all important files are stored," says Gresser, who recommends deleting each file by dropping it into DP Wiper and selecting the type of wipe required.

    Unless you take the hard drive out and keep it, to get a PC ready for sale, Gresser suggests that PC users delete the following using DP Wiper or a similar program:

    • Everything in My Documents folder.
    • All temporary Internet files.
    • All cookies.
    • All files relating to personal and financial matters that may have been stored in folders other than My Documents.
    • All e-mail: Outlook Express users need to search for and delete .dbx files and Outlook users need to search for and delete .pst files. This will send them to the recycle bin for secure deletion. Also, remember to remove all e-mail account settings and passwords.

    Tip #3: Reinstall your operating system to overwrite files

    Your operating system's installation CD should allow you to simultaneously reinstall and clear your hard drive. Lum says this should be enough to prevent the average person from obtaining personal information from your hard drive. However, he says he's managed to salvage data from computers using third-party software even after an operating system was reinstalled.

    Read the full article by Alyson Munroe for more tips.

     



  • Secure your laptop while travelling this holiday season

    Using your laptop to get work done away from your office or on the road is becoming widely accepted. But this rapid growth in laptop computing has made portable systems the target for theft around the world. If your laptop computer is stolen, company information can be exposed, as well as your personal and financial information. Use these tips to learn how you can keep your laptop more secure when you're on the road.

    1. Avoid using computer bags. Computer bags can make it obvious that you're carrying a laptop. Instead, try toting your laptop in something more common like a padded briefcase or suitcase.

    2. Never leave access numbers or passwords in your carrying case. Keeping your password with your laptop is like keeping the keys in the car. Without your password or important access numbers it will be more difficult for a thief to access your personal and corporate information.

    3. Carry your laptop with you. Always take your laptop on the plane or train rather thaen checking it with your luggage. It's easy to lose luggage and it's just as easy to lose your laptop. If you're traveling by car, keep your laptop out of sight. For example, lock it in the trunk when you're not using it.

    4. Encrypt your data. If someone should get your laptop and gain access to your files, encryption can give you another layer of protection. With Windows XP and Windows Vista you can choose to encrypt files and folders. Then, even if someone gains access to an important file, they can't decrypt it and see your information. Learn more about how to encrypt your data with Windows XP or encrypt your data with Windows Vista.

    5. Keep your eye on your laptop. When you go through airport security don't lose sight of your bag. Hold your bag until the person in front of you has gone through the metal detector. Many bags look alike and yours can easily be lost in the shuffle.

    For more tips, read the full article at www.microsoft.com/atwork/stayconnected/laptopsecurity.mspx.